Queensland Rail

QRP-25-3

Friday 07 March 2025 (E. Australia Standard Time)

Friday 28 March 2025 02:00 PM (E. Australia Standard Time)

Friday 28 March 2025 02:00 PM (E. Australia Standard Time)

Saturday 26 July 2025 (E. Australia Standard Time)

Queensland Rail

305 Edward St
Brisbane City, Queensland 4000
Australia

http://www.queenslandrail.com.au

Founded in 1865, Queensland Rail has a proud history of connecting Queensland communities and supporting local jobs, industries and economies. We are committed to providing a customer-focused, safe, modern and world-class rail service for Queenslanders.

With total assets of $8.0 billion, and a network that extends more than 6,600 kilometres across the state, we are also focused on providing customers and Queenslanders with an efficient and value for money service.

Our 7,500 strong workforce delivers services across our South East Queensland and Regional networks, including Travel and Tourism services and Regional Freight.

Our South East Queensland team provides 8,392 services each week, supporting our customers to reach their destination safely and on-time. In 2019-2020, 44 million passenger trips were taken on the South East Queensland network (a decrease of approximately 20 per cent compared to 2018-2019, associated with COVID-19).

The Regional networks commuter and rail tourism markets are serviced by the Travel and Tourism products. These comprise eight services connecting Regional communities across Queensland with other Regional centres and the South East Queensland corner. These services support the Queensland tourism industry through the provision of unique rail tourism experiences including special events and charters through the operation of a small fleet of heritage services.

Our Regional networks and Freight team provides rail access for freight operators and other Queensland Rail supply chain customers to enable the critical transport of resources and general freight across the state.

We are proud of the role we play in providing vital passenger and freight services and we are dedicated to ensuring that our systems, procedures and practices reflect the highest standards of corporate governance.

Dilan Rathuwadu

Senior Sourcing Specialist

30725000

None Provided

None Provided

dilan.rathuwadu@qr.com.au

The Opportunity

Following the 2020 Queensland Rail Engage survey, Southeast Queensland (SEQ) has committed annually to improving the way information is shared with employees across its geographically dispersed business. To support this, SEQ has worked with ICT to progressively install LCD screens at key locations to distribute and display information around Queensland Rail sites.

• Phase 1 (2015): 29 digital screens installed at traincrew depots and the Rail Management Centre (RMC)

• Phase 2 (October 2021): 20 digital screens installed at SEQ depots and worksites

• Phase 3 (February 2022): 6 digital screens installed at Regional worksites

• Phase 4 (November 2022): 20 screens installed at SEQ depots and worksites

The Digital Display solution is an important communication channel for a largely operational workforce of more than 5,000 employees who have limited access to technology such as computers and smartphones.

There is a potential opportunity to expand this footprint further by installing an additional 19 screens at train station office buildings across the SEQ rail network. There is also a potential opportunity to integrate the systems/screens in Queensland Rail’s head office buildings in Brisbane’s CBD. You can find the estimated requirements in the tender documents.

To manage the publication of digital content to screens located at key SEQ worksites, SEQ has a contract in place with an external Service Provider utilising the Navori digital signage platform.

Business Outcome Required: Queensland Rail is seeking to review digital display signage market solutions to ensure communication and information sharing requirements continue to be met now and into the future.



Project Scope

Queensland Rail is seeking a comprehensive, end-to-end digital display signage solution encompassing:

1. Hardware – given the presence of existing hardware infrastructure, Queensland Rail may consider either a complete replacement solution or a gradual phase-out of aging components over time.

2. Software to support dynamic content delivery, operational flexibility, and integration with current systems.

3. Maintenance and support including on-site support, off-site support and maintenance for hardware and software.

4. Project Implementation – the selected vendor is expected to implement the project in strict adherence to Queensland Rail’s Project Management Framework.

2

• New South Wales
  1: Far West
  2: Hunter
  3: Illawarra
  4: Mid-North Coast
  5: Murray
  6: Murrumbidgee
  7: North Western
  8: Northern
  9: Richmond-Tweed
  10: South Eastern
  11: Sydney
• Queensland
  1: Brisbane
  2: Darling Downs
  3: Gold Coast
  4: South West
  5: Sunshine Coast
  6: West Moreton
• Victoria
  1: Melbourne

All Regions of Service locations are within Australia.

None...